Worse customer service on earth. Spent 40 minutes and got no where. Cant reach anyone that understands the issue. Wouldn't let my wife and I make changes to account unless we were together which wasn't possible. They posted my properties with out our consent and no one will help us. They promised to send us a letter saying that there system posted our properties in error with out are permission then didnt do it. We are getting fined by the Honolulu City & County because they posted our old listings with out our permission and all we asked is if they could please send us a letter confirming this so we could defend our position. After hours on the phone and multiple promises, we still dont have the letter saying they made the error. They are leaving us out to the wolves. Airbnb should be honorable and just send us the letter so the government doesnt fine us for there mistake. Terrible loyalty to us after giving them business for over 10 years. Dont work with them, support other companies that rent houses.
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