Opened an AirBnB account to book a one night stay. Paid partially with a £50 gift card. It then transpired that you need valid ID, which I don't have. I don't drive, I no longer travel abroad, and my expired passport won't do. They do not tell you that you need valid ID until after you have booked and paid. I've cancelled the booking, and apologised to the host. AirBnB have refunded both the gift card and the cash for the booking, but they have credited the gift card to my AirBnB account which, of course, is useless because I can never book anything because I don't have ID. So this feels like theft because I'm down £50 and they're in the money. This was a Christmas gift, which is now in their bank account.I was on the phone to their customer service, who suggested I renew my passport and then try to book something. They could have refunded me by issuing another gift card that we could use on my husband's account, but no.It's also very difficult to contact Customer Services through their message system without anyone thinking you have an emergency situation and calling the emergency services. If you happen to be in the middle of an emergency, I seriously doubt you're going to toggle all the way to the AirBnB message tray, for them to take forever to respond, anyway.*UPDATE* Airbnb Customer Services have offered a solution to the problem. They have suggested that my husband open an account, verify his ID, and then buy another £50 gift card to credit to his account, so that we can then use that to make a booking. Basically, their solution is for us to give Airbnb more money. Genius. Why didn't I think of that?
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