As an Airbnb host I wanted to discuss and fix a pricing issue that had arisen but I began to feel like I was taking to myself and felt harassed by them. I opened a case, spent time on the phone. They responded by message saying the were right we were wrong and closed the case - no discussion.I re opened the case, went through the whole rigmarole again and then when I didn’t answer a message within in a few hours they closed the case again. Again I tried, we reverted to phone calls, again if you weren’t available they closed the case. I asked to communicate by email or message. Email was not available, messaging was but again the phone kept ringing when I wasn’t available. I rang back a number of times but again I had to wait for them to call me back, no managers were ever available when I called back.Finally the issue went further up the chain, but again I had to go through it all again and we were back to messaging. They are looking into it but I’ve given up now. For the amount of money that is in dispute it simply isn’t worth what feels like script reading and harassment. They closed one of the cases I opened ( same issue ) on Christmas Day as I didn’t respond. It’s like the system is set up to grind you down until you give up the dispute.
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