I had been a die-hard Airbnb fan until my last experience. The host unfairly and untruely accused me of damaging a piece of furniture that wasn't even in the house! When I refused to pay her, she blasted me on a review. I reached out to Airbnb multiple times to get the review taken down because it was UNTRUE and bogus, but they will not remove it. The customer service rep I spoke to really didn't understand me at all. I feel really disappointed as they were my "go to" for finding great places to stay.
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