One star is even too much. I won't even touch on all the issues with Air bnb customer service and website where a few people were really good but most , including the host , were problematic. i will only elaborate here on one issue , that i want to take some action on. Has anyone else had a slip and fall and can't get anyone to act on your report and contact you to investigate and respond to it? And where you DID MAKE a number of reports of the incident in email AND on website a number of times and like all the reports here on this page complaining about Airbnb's terrible customer service they claim they will help you get it handled and no one ever does? With my issue...a slip and fall .... NO FOLLOW UPS IN A CALL OR EMAIL TO FOLLOW UP ON IT....... and i believe the host is simply not FORWARDING HER OWN REPORT AS SHE IS REQUIRED TO because she does not want it to be acted on. So is a class action lawsuit in order? Is this business just too big for anyone to be willing to take them on? Are you someone who has that or similar kind of incident (slip and fall) or other serious issue that has to be resolved and no one is doing it?It's been since mid Sept and they just say be patient but i know ..because i read other reviews and see how they handled other peoples VERY VALID issues ...they DIDN'T AND THEN SAID LATER IT IS TOO LATE OR IT DIDN'T HAPPEN...HOW CORRUPT IS THAT? AND HOW IS THAT OCCURRING WITHOUT ANY ACTION TAKEN AGAINST THEM FOR THAT? THAT IS CRIMINAL TO IGNORE A COMPLAINT FOR A SLIP AND FALL . a HUGE LEGAL VIOLATION OF RIGHTS AND HUMAN MORALITY. this is disgusting . The Numbers of reports i put in on line and in email and assured by their hardly able to speak and understand English customer service reps who do just read scripts and only say things over and over as told to " We are sorry this happened and we assure you someone will contact you. Just be patient. We cannot help you . only the third party who handles these can. " EAch one says that and i ask...how i can find out if MY REPORT even got sent to the third party? ("...they don't know and they can't do anything about it but they will forward it to a special team that can"....is what they say next and then the special team closes the case and never says or does anything about your inquiry as to if it was forwarded and who to ) I also ask for the name of that co. (which i think it is illegal to withhold and especially if after 3.5 months nothing happened yet...they must have to tell who is handling it an give you a name and contact info...but i ask and they all say no we don't have that info (and i believe that they don't but how does the Air bnb corporation get away with that and training their people to say that to those who pay highly for a stay in a bnb and that includes insurance for any accident ?and then they have no way to report it and know it is in hands of someone who is handling it and get no reply for months from THAT party and so virtually any one who has that experience has NO RECOURSE?SO AIR bnb GET AWAY WITH NEVER PROCESSING ANY REPORTS OR CLAIMS?...IS THAT EVEN LEGAL??? iF ANYONE OUT THERE HAS HAD THIS EXPERIENCE WE SHOULD CONFER AND SEEK A CLASS ACTION LAW SUIT or something . Go very public too. AS THIS HAS TO BE ILLEGAL. AND FOR MORE THAN JUST IGNORING A CLAIM....AS THERE IS MORE THAN JUST NO ACTION ON IT ....THE KIND OF STRESS AND OTHER REPERCUSSIONS WHEN A HARD FALL AND ESPECIALLY BEING A SENIOR....IS ENOUGH TO ENDURE .. TO BE IGNORED AND CHEATED AND DISMISSED ARTFULLY BY HAVING YOUR EMPLOYEES JUST LIE TO YOU WITH CLAIMS THAT SOME THIRD PARTY WILL BE IN TOUCH AND THEY NEVER ARE IS WORSE THAN JUST IGNORING YOUR REPORT. AND ANY CLAIM should be more than for just the amount of cost of issues involved after that kind of treatment ..which is undue harassment and intimidation in ways i am not mentioning here but encountered in trying to get more information and an honest and really responsible response from the host....who i do believe has not filed this and never even met me or saw me before or after the fall and should have to see the actual evidence and truth of my claim , and instead made uncalled for assumptions to avoid her own responsibility and outcomes with this. it's enough to fall and endure the pain and other consequences of that ...Where is the CONCERN AND DESIRE TO HELP a customer after that? KNOWING THAT ANY CLAIM INVOLVES CAREFUL AND I N DEPTH SCRUTINY so it warrants that neither host or guest need to block the report. Especially this one which is if done timely & correctly is an easy & rather minor resolve cost wise for recovery, where could and will be much more liability issue , if just ignore, try to intimidate or discourage the person from their rightful reporting of it & rightful consequences/ assessment if not done timely.PLEASE RESPOND TO THIS HERE OR LV MSG HERE IN ANY COMPLAINT FORM FOR HOW & IF CAN REACH YOU, IF WANT TO CONFER ON a class action lawsuit.
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