I have spent the last 48 hours on the phone with countless Airbnb support team members. I have been a host for four years and have "Super Host" status. I am paid exactly 24 hours after a guest checks into my home. Except I was supposed to be paid two days ago and I have not been paid. As I mentioned, I have been on the phone trying to get help and get paid literally non stop for two days. I have two small children, I will run out of heating oil tomorrow, I live in the North East with frigid temperatures and I have 3 dollars in my bank account. To say I need and was counting on this Airbnb payment is an understatement. Nothing has been resolved. The issue has been passed from person to person. Escalated to their Senior Case Managers, to Supervisors and nothing. No resolution. They say the money has been sent and they "don't know why it hasn't been received" by me. They are now suggesting I contact my bank which I can't do until tomorrow as today is Sunday and I will more than likely run out of heat tonight. The last text I received from them was from a support member saying they will check in on my case "from time to time" to see if it's been resolved. It couldn't be more clear that it's of no importance to the company that there are actual people that are Airbnb "hosts" I could not feel more defeated by this company and treated like a number. They have essentially said it is my problem to figure out. It's just outrageous how little they care about the people that are actually driving their business and making them successful.
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