We had rather an unsatisfactory visit to Kereru Cottage in Little River, Christchurch, NZ. Unsatisfactory because the photographs were well out of date and the place was not clean. We had to undertake cleaning of floors and worktops and repair curtain rails upon arrival. Bins both inside and outside of the property had not been emptied and the recycling was overflowing. We tried to address the matter with AirBnB but have been totally ignored by them. We can only assume that the Reviews either side of our visit are fake and of course, negative reviews such as ours are not published. I would go as far as to suggest that AirBnB’s management of situations such as ours is bordering on being illegal due to misrepresentation and subsequent inaction. We would never entertain using AirBnB in the future without first meeting the owner and inspecting the property and certainly before any money changes hands.
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