As a host for six years and a super host, I was disappointed to receive a misleading $100 coupon for achieving superhost status. If you cancel a reservation after applying the coupon, they retract it, despite the booking being labeled as 'fully cancelable and refundable.' The customer support I encountered was unhelpful, with a representative who struggled with English and was not from the United States. This feels like false advertising regarding the cancellation policy, and the company needs to honor its promised rewards. It seems like a facade to portray themselves as a caring business.
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