PROCEED WITH CAUTION Terrible experience, booked a property that turned out to be a scam, leaving a group of girls stranded in London at night, cold and with nowhere to go. The lack of proper research on the property and owner resulted in them having no accommodations. After contacting the support team, they promised a £1000 coupon and a refund, but later reduced it to £600 and only credited £400. Despite leaving the girls in a vulnerable situation in London, they failed to fulfill their commitment to find them safe accommodations for the night. The supervisor I spoke to was unhelpful, and it was clear the customer service team did not prioritize the safety of their clients. Proceed with caution.
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