My experience with the platform was deeply disappointing. I booked a property for a weekend stay, only to find that it lacked basic amenities like a hair dryer, trash cans, and a full-body mirror. Additionally, every towel, sheet, and blanket had a moldy smell, and the entire home reeked of mold. I even had to shower again at night because the living-room blanket left a strong odor on my skin. This was not an exaggeration; these are fundamental conditions that any guest should expect. I submitted a polite review detailing my experience without insults or personal attacks, just the facts. However, the host contested it, and the platform removed my review. They instructed me to “document” the issues with photos or videos, which is unreasonable for smells or missing items. I spent two days trying to communicate with customer support, but my messages were ignored. When I finally reached a manager, they informed me that nothing would be done and the case would remain closed. I didn't request any compensation or a free stay; I had previously enjoyed my time at this property and left a positive review. My intention was not to harm the host but to share my honest experience. The platform chose to eliminate a truthful review at the host's request, disregarding a paying customer's concerns and silencing a legitimate complaint instead of fostering transparency. This is not a credible platform, nor does it respect its users, and this is not how a review system should function.
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