I never want to use the platform again after my encounter with a host in Weaverville. The host was incredibly rude and made me feel discriminated against. She bombarded me with calls and spoke down to us, claiming she felt uncomfortable with our stay and even accused us of stealing! I don't trust the platform when a host can falsely claim we 'damaged the property' without any evidence. She tried to charge us extra fees as well, despite us leaving everything clean and even sweeping up. We had two emotional support animals (one being a service dog) that were pre-approved, and her place was listed as pet-friendly, yet she referred to them as dirty animals. Does the platform condone this kind of treatment towards guests and allow such discrimination? I submitted a review of her cabin, but it was removed. How can businesses delete customer reviews while allowing host reviews to remain? I also filed a discrimination complaint, but it seems to have been ignored. I feel voiceless in this situation. I wish I could get a refund; it was a terrible experience. I cannot trust the platform again; there needs to be better protection for guests against unreasonable and hostile hosts.
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