I stayed in a flat that was clearly unsafe—black mold, steep unlit stairways, and a bedroom door that wouldn't close. I reported my concerns to the service, but they provided no real solution. After numerous attempts to follow up, their best offer was a 20% refund on a bed that cost £80 for one night. It's a complete disappointment. I won't consider using them again; I'd rather sleep in my car.
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