I had a frustrating experience with the service's resolution team concerning a damage claim. I was billed $800 for an old window that had a crack at the bottom of the frame, with no clear signs of impact. I am certain that we did not cause this damage, yet the resolution process failed to adequately consider the cause or the property's condition. The whole experience felt unjust and lacked transparency, and I hope the service enhances its methods for evaluating claims and assisting guests.
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