The platform is extremely unreliable and poses significant dangers. I booked a costly apartment only to arrive at a place that was far from what was described: it's not even a third of the promised size, missing two rooms and a bathroom, and it was filthy with hair everywhere. Arriving at night turned my experience into a nightmare. There was no customer support available; they promised to return my call but never did. The host dismissed my concerns, stating he had been in this business for ten years and that the service wouldn't intervene, leaving me with nowhere to turn. I had to find a hotel on my own at that late hour. After four days, the platform finally reached out, following numerous unanswered calls and countless messages from me, without any apology. They fail to grasp the gravity of the situation. To top it off, the misleading listing remains active, and no actions have been taken. This situation warrants a report.
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