Having been a personal host for several years, I previously found great satisfaction in working with the platform. My earlier experiences were seamless, consistent, and in line with the values promoted at that time. However, my recent involvement with the new host onboarding and support program has been quite disappointing. Despite investing considerable time, travel, and hands-on assistance to ensure proper onboarding, the compensation fell short of covering my actual expenses. In one instance, my costs surpassed $200, resulting in a financially negative outcome despite adhering to all guidelines. The bonus structure appears to depend on internal metrics that do not accurately reflect the genuine workload associated with providing quality support to new hosts. It is troubling that a program intended to foster quality and engagement seems to penalize those who put in the most effort. This experience contrasts sharply with the positive values I once appreciated in the platform. A thorough reassessment of the compensation model is essential to guarantee fairness and alignment with the platform’s stated principles.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.
