I had planned a trip to Vietnam but never made it due to a significant problem with the host. Before my journey, the host unexpectedly requested an additional $180 for electricity, arguing that because my stay was lengthy, I needed to pay more. This extra charge was not mentioned anywhere in the listing details. There were no guidelines, no notes, and no conditions regarding extra electricity fees. I refused to agree to a surprise fee that was not disclosed, which forced me to cancel my trip and the reservation. Now, over a week later, I still haven't received my refund. The support team has been incredibly slow and unhelpful. Instead of standing up for the guest when a host makes unreasonable demands, the service continues to delay and provide vague responses. As a result: My trip to Vietnam was canceled I have no place to stay My money is still tied up with the service My travel plans are entirely ruined This all happened before I even arrived, highlighting how unreliable the service is. If a host violates the rules or imposes hidden fees, the platform does not respond promptly or fairly. I will never use this service again, and I do not recommend relying on this platform if you care about your money or your time.
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