My wife and I fell ill and ended up in the hospital because of the host's carelessness. We anticipated receiving a refund and support, including from the service's coverage. After our request was accepted, the platform stated they would take 24 hours. When that period passed, they requested an additional extension, which we agreed to. However, 24 hours turned into 72, and we received a response at 1 a.m. indicating we had only 2 hours to reply, or they would close our case as they had before. It's evident they don't consider that people lead busy lives, and their claim of being 'very understanding' feels like a significant lack of respect for others.
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