For anyone who has encountered issues during their stay at a rental found through a platform, it's important to realize that the service isn't responsible for resolving problems related to the property; that falls to the host. You should reach out directly to the host for assistance. Think about it: what can the platform do regarding a rental other than remove the listing? Complaining to them will not result in any action. Ultimately, it's the host you booked with who is responsible.
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