Up until my own negative experience with Airbnb, I thought that Airbnb was great. But as the saying goes, until it happens to you, you never really know.
I had been reading reviews of host on Airbnb canceling last minute. No consequences to the host. Customer left on their own to make other arrangements.
Now, it's happened to me.
Host canceled for no reason.
Airbnb's response, to offer me a $200 coupon for future use.
But in the time with all the back and forth, other Airbnb listings were being booked, and prices were getting more expensive.
I booked the least expensive place, so we'd have somewhere to stay at least.
Now Airbnb says that because I booked my own least expensive reservation with Airbnb, before the $200 coupon was issued, I am no longer entitled to the coupon.
Had I waited for the coupon, the cost of the booking would have increased by more than the $1,000 extra dollars that I now have to pay.
Even with the $200 coupon, it would cost me more money.
Very disappointed with Airbnb supervisors and customer service, or rather lack of customer support and service.
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