I am writing this to warn others about the appalling lack of accountability from Airbnb regarding a severe Health and Safety Violation.
During my stay at a listing in Cebu, I experienced a living nightmare. At midnight, I was woken up by sharp stings only to find the bed was literally an ant nest. There were insects on the bed, pillows, and crawling all over my body. This was not just a cleanliness issue; it was a significant Health Hazard and rendered the property completely Uninhabitable.
Why Airbnb Failed Me:
Zero Timely Support: I immediately contacted Airbnb via phone and the app, providing clear photographic evidence of the infestation and my bites. I received no help while I sat awake in distress until daybreak.
AirCover is a False Promise: Despite the "AirCover" guarantee which supposedly protects guests from such safety risks, Airbnb refused my request for a full refund.
Lack of Ethics: Forcing a guest to pay for a night spent in a pest-infested room is unethical and a breach of their own service standards.
I have "escaped" the property, but the way Airbnb has handled (or ignored) this situation is shameful. They prioritize host revenue over guest safety.
STAY AWAY from this platform if you value your health and expect any form of customer protection.
Photo evidence available upon request.
Confirmation Code: HMQQCR2RYM
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