Airbnb claims that my refund was issued on January 8, 2026.
More than 21 business days have passed.
The bank associated with the payment method has officially confirmed that there is no incoming refund and no pending transaction linked to the ARN numbers provided by Airbnb.
Despite this, support repeatedly sends the same template responses and closes my case without conducting any actual investigation.
This is not a “processing delay.”
This is a payment that has not been received.
Closing cases without resolving a missing refund is unacceptable and unprofessional.
Customers should not have to escalate publicly to receive a basic financial resolution.
I am still waiting for a proper investigation into where this money actually is.
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