My recent experience with this platform was, unfortunately, extremely negative. Just eight days before departure—during one of the busiest school holiday weeks—the company or host cancelled our ski accommodation without providing any clear or valid reason. This caused a great deal of stress and uncertainty, especially given the timing.
Since no comparable alternative accommodation was offered, we were forced to book a much more expensive stay in order to even qualify for an already insufficient rebooking compensation. As a result, we were left with a significant financial loss.
Customer Support was equally disappointing. In my experience, they repeatedly fell back on standard policies, showing no consideration for the exceptional nature of the situation or its impact. I received no acknowledgment of what I believe to be my rights in such a case.
Finally, the explanation given for the cancellation was highly problematic: vague, incomplete, and inconsistent, creating the strong impression that they were not being transparent with us.
Based on my experience, I cannot recommend this platform. I sincerely hope others will be spared this kind of situation, and that the company takes steps toward a more honest, transparent, and customer‑focused approach.
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