We invited guests to stay with us in an Air bnb on the east coast. Our friends were bitten up pretty bad by bed bugs. They were understandably angry.
The property owner stopped answering messages, so I turned to Air BnB's support. After several back and forth messages, I settled for a $100.00 coupon and gave the money to my friends.
Then I went to use the coupon but couldn't even though I hadn't fully paid for the reservation. Air BnB support indicated that I couldn't use the coupon once the reservation had been confirmed. No flex!
So sad. I worked so hard to resolve a very horrible issue and got burned. I've used Air BnB for years and was very disappointed by their rigid approach.
:(
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