I made an error in booking and cancelled it within 10 mins, however Airbnb refused to provide the full refund and I had to spend the next 8 hours from 5 pm to 2 am to resolved it..I had to call at least 10 times.and multiple text messages, no exaggeration and each time was put to a different customer service staff who kept telling me they can't help me because the case was assigned to Jason. And they cannot transfer me to Jason and they have to leave a message for Jason to call me. He called the wrong number and when j have him the correct number in the text message,he gave another excuse that he could not get through. When I asked him to provide evidence he actually called , he did not reply. When I called again and spoke to another lady who was helpful but near the end of the call she could not hear me asking quesitons, it looks like air bnb management deliberately muted the phone and she could not hear me talking . The.muting of phone occured everytime I talk to customer service staff. It is very frustrating I feel they refuse to listen by cutting me off. I have lost trust in this booking platform that suppose to provide great service to holiday makers but they created unnecessary stress.
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