I am writing this review to document a serious and repeated issue with Airbnb regarding payout processing and customer service.
Last month, I experienced a confirmed technical payout failure on my account. The issue was escalated to a senior Payments representative (Tia), who resolved the problem and assured me that it had been permanently fixed.
Immediately after this assurance, my subsequent payouts failed again. I have not received any payouts normally since the supposed resolution.
Despite multiple requests for escalation to Tia or an equivalent-level Payments/Technical Manager, Airbnb has not taken my case seriously. They have not provided official transfer documentation or trace numbers, and their support responses have been inadequate.
This ongoing failure directly impacts my business operations and ability to pay bills on time.
I am posting this review to share my experience accurately and professionally. My goal is not to attack Airbnb personally, but to document repeated failures and lack of accountability.
I encourage Airbnb to take these repeated issues seriously and provide proper senior-level intervention and full payout transparency.
Claim your business profile now and gain access to all features and respond to customer reviews.
Our mission is to create a world where people can belong through healthy travel that is local, authentic, diverse, inclusive and sustainable.