Horrible company employing horrible people and horrible policies and practices.
I have just instituted legal proceedings against AirBnB for defamation and harassment.
We rented an apartment and the host failed to declare a neighbour dispute where the neighbour resented AirBnB guests and would resort to extreme noise based anti social behaviour all night every night preventing any sleep whatsoever for the guests.
When the host was approached to try and resolve matter he constantly lied again and again and became aggressive and nasty so we reached out to AirBnB for a cancellation. We sent recordings of the anti social behaviour and noise to the imbecilic, embarrassingly titled 'customer services' at AirBnB, who later admitted they had spoken to the host, that he was a 'superhost' and that if we cancelled the host was refusing to refund unused nights, contrary to his own published cancellation policy. This meant they were supporting a breach of their own company rules, which is appalling.
The operative admitted she had not bothered to look at the evidence we presented, showing a complete lack of impartiality and thereby enabling an abusive bully to cause further harassment in the form of nasty threatening phone calls and even more ASB behaviour from the neighbour.
We were made ill with sleep deprivation. Eventually the original outcome was overturned at senior level and the matter found in our favour, and we moved.
The host then posted a vexatious and libellous review in which he falsely accused me of serious criminal offences. Despite the allegations being both unfair and untruthful, as well as being driven by vexatious retaliation for us cancelling a booking, AirBnb staff refused to remove the review despite the libellous content and it breaching multiple AirBnB policies. Their refusal to remove the defamatory untrue post led to me losing a job due to failing vetting when the libellous review came up on digital search.
Basically despite a wealth of evidence presented to them AirBnB are happy to condone, enable and assist a narcissistic abusive male to harass a female through their digital platform showing a complete lack of safeguarding processes.
AirBnB are all well until things go wrong then they just side with abusers, bullies and narcissists, especially if they are 'super' hosts !
When you reach out to them for help you are subjected to incompetents who mutter insincere platitudes and patronising statements that blame you for the problem you didn't cause. They then subject you to promised call backs that never materialise, or close message threads without dealing with the issue but send you multiple new and inane messages telling you that so and so is going off shift etc, or you get repeatedly placed on hold for ages before being cut off.
AirBnB treat their customers with total contempt, and most of their staff seem to get a real kick out of treating their customers like dog mess they stepped in. They don't even meet the basics in terms of service !
That is at least two customers they have lost today!
Use AirBnB at your peril!
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