I’ve been with my new company for 6 months. We are a remote company, with employees all over the world, and clients here in the US. This is the first time I’ve used Aircall, and I haven’t liked it since the beginning. It’s not intuitive, it disconnects often (for all of us, despite where we are in the world, or what our internet connection is), and the settings to personalize certain aspects are limited (this could very well be admin-controlled, so that’s another issue). But either way, it’s become such a pain in my side, I am embarrassed to call my clients and constantly have “technical issues” due to Aircall. Management is finally recognizing the same issues, so hopefully we will be looking into a new phone system to replace it.
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