The sales person said I can cancel anytime just to get me to sign up. The set up was very difficult and was offered little support outside their very slow and clunky customer service team. We ended up closing our SDR department so we no longer needed aircall, and part of the reason why i signed up was because i could cancel and close the account anytime. Well, apparently that sales person either lied, or the customer service team wants to make life difficult for me. For months now I've been trying to close the account and they say they close it, and proceed to keep charging us. I made another request today to close the account and stop billing - but, I;m probably going to have to go through another merry go round and waste my time reminding them of the agreement they made with me. And the cycle goes on. A very clear example of choosing money over customers.
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