I am extremely disappointed with the customer service I received from Air Canada Vacations regarding our canceled vacation package. The cancellation itself was handled irresponsibly, and left us stranded without clear communication or support.After spending over four hours waiting on hold to speak with a representative, we were offered a travel credit instead of a refund. Unfortunately, this credit is virtually useless, as prices for alternative packages at this time of year are nearly double or triple what we originally paid. This makes it impossible for us to rebook a comparable vacation without incurring significant additional costs.Overall, the lack of accountability, poor communication, and unsatisfactory resolution have left us feeling frustrated and let down. I would urge others to consider these factors before booking with Air Canada Vacations.
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Air Canada Vacations specializes in custom vacation packages. All inclusive, travel, vacations and tours to destinations in the Caribbean, Mexico, Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and Vancouver.
