Our experience with Air Canada Vacations was absolutely terrible from start to finish. This was a group booking for 19 people for my wedding, and it turned what should have been an exciting time into eight months of nonstop stress, followed by two more months fighting for refunds.It took months and months just to get names correctly added to flights departing from different cities. Communication was slow, inconsistent, and often incorrect. Every step required repeated follow-ups, and nothing was handled proactively.Our original trip to Jamaica was cancelled due to Hurricane Melissa. Despite this, Air Canada Vacations repeatedly told me the resort was still open and that everything was fine—even after the resort’s own wedding coordinator personally contacted me to confirm the resort would not be reopening. As a bride, having to argue with the travel company about whether my own wedding venue existed was unbelievable.Because Air Canada Vacations offered no real support or solutions, we were forced to find our own flights and a new resort in Mexico to accommodate all 19 guests—on our own, during a crisis, and under immense time pressure.The Mexico trip was significantly cheaper than Jamaica, yet over two months later we are still waiting for refunds for all 19 people, including upgrades that were promised and never delivered. There has been no urgency, accountability, or meaningful communication.Air Canada Vacations provided:Terrible serviceTerrible communicationBroken promisesZero support during a wedding-related emergencyThey made wedding planning miserable, stressful, and unnecessarily difficult for nearly a year. I would never recommend Air Canada Vacations, especially for group bookings or destination weddings.
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Air Canada Vacations specializes in custom vacation packages. All inclusive, travel, vacations and tours to destinations in the Caribbean, Mexico, Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and Vancouver.
