In February ’25 we booked a two week all-inclusive at the Fiesta resort in Costa Rica through AC Vacations on line. The only glitch to that trip was ascertaining the return shuttle to the airport in San Jose. The transfers to and from were included despite not having any voucher for them. On October 31st we booked three weeks at Hotel Villas Playa Samara in Costa Rica on line with Air Canada Vacations. After clearing Customs and Immigration at the airport in Liberia we were met by an AC rep who asked where we were going. She advised us that we should walk along the sidewalk to find someone with a sign with our names on it. By the time we found no such person and returned to the representative’s location, she was long gone. We had to pay a shuttle service CA$234 to get to the resort, a trip lasting 2-3/4 hours. The only way I was able to make that payment was through PayPal because, for some unknown reason, I was unable to pay with a credit or debit card. After meeting other guests who travelled with AC Vacations we learned that their transfers had been included despite not having a voucher for same. I used the AC URL specified for customer support during the vacation. That proved to be an endless circuit so today I contacted the local AC rep to register our disdain and disappointment with having to pay for our return transfers. The trip back will cost US$200. The representative looked up our name and the booking number. She explained there was no record on file for prepaid transfers so I had to phone AC Vacations’ help line in Canada. After explaining our situation we were told that because we had made our reservation as an e-booking online, the transfers were NOT included. WHAT? There was NO warning on that website that explained we would be responsible for paying the transfer fees if we concluded the booking. There was nothing on the website advising there was more than one booking level. Does all-inclusive not mean ALL costs incurred for the vacation from the departure from Canada to the return? I told the AC rep that had I been made aware of the fact that the trip from the airport to the resort was 2-3/4 hours and would cost an additional CA$565 I would never have booked this vacation. This experience has eliminated Air Canada Vacations from my list of options for the future. It is my opinion that this experience attests to what appears to be a deceptive and unethical practice.
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Air Canada Vacations specializes in custom vacation packages. All inclusive, travel, vacations and tours to destinations in the Caribbean, Mexico, Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and Vancouver.
