Boy do I ever regret not going through a travel agent. I book an all-incl vacation every year thru exitnow.ca. Air Canada Vacations for the same price had 8000 Aeroplan miles if you book directly through them Nov 2025 boxing day sale.
Here we go:
Jan 19 - I rec an email stating Balance due $200.
Jan 21 - 1hr 40min hold time spoke to Hama. She advised didn't know what this additional charge was. She asked to fwd my payment booking email and confirmed it was paid in full. Said she'd call me back. Never did.
Jan 29 - 38min hold time spoke to Rosa. She said there looking into it. I asked again what this charge is. She had no idea and said not to worry I would receive an email soon. I asked how long. She said it would take weeks?!
Feb 3 - 2:04am I get another email stating i still owe $200. This is what it looks like:
***********************************************
Your Samana trip is coming up!
Don't forget that the remaining balance for your vacation is due within the next 15 day(s).
.
Once the payment is processed, you will receive an email confirmation.
If the payment is not received in time, Air Canada Vacations reserves the right to cancel your booking.
.
Unless you or your travel agent has been notified in writing that your booking has been cancelled due to
insufficient payment, your booking remains confirmed and full payment is due as per Air Canada Vacations'
payment schedule.
.
Here is your booking summary:
Booking reference number: xxxxxxx
Amount due: $200.00
***********************************************
There's still no notes, now threatening to cancel my trip, and no callback. Like a sucker and afraid they'll cancel I paid the $200 (btw i paid over $9000 IN FULL black Fri sale. The trip is now over $11000 if you cancelled and rebooked it.)
Feb 10 - email rec'd "apologies for the delay. were still looking into this." From Daniela.
Nothing since in almost a month.
Never again. Keep your Aeroplan 8000 points WHICH I NEVER GOT!!!! USE a travel agent! This company is freaking terrible and obviously do not give a sh*t about there customers. Customer service acted like they just want you off the phone and did absolutely nothing. Can't imagine being on vacation and requesting them for assistance what that nightmare would be like. Do yourself a favour and avoid this BS company at all costs. I'll fly AC no issues with the airline. Just will NEVER book directly thru AC vacations ever again! Buyer beware!
March 6th I got my itinerary today. I'll be fighting to get my $200 back as it keeps ongoing. Next time booking exitnow.ca!
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Air Canada Vacations specializes in custom vacation packages. All inclusive, travel, vacations and tours to destinations in the Caribbean, Mexico, Cuba, South America, and Europe from Canadian cities such as Montreal, Toronto, and Vancouver.
