This was an incredibly disappointing experience, and I will not fly with this airline again. I booked three tickets in April for a trip to China in October, with outbound flights on another airline and a return flight with this airline. In the meantime, my flights were completely altered, preventing us from sitting together. Online check-in was impossible due to website issues. The 10-hour flight was uncomfortable, and upon returning home, two of our three suitcases were delayed, although they were delivered later. If this had happened on the outbound flight, it would have been catastrophic since we were traveling onward. I've never encountered such poor service and strongly advise others to avoid this airline.
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