TERRIBLE BOOKING EXPERIENCE. The online booking system had several problems such as giving different prices, having to start over instead of going back. Due to a mistake the wrong date was booked and I immediately contacted Air China since it is not possible to change the booking online. They were not at all helpful and did not want to help me. Not only did they want to take a 150 euro charge for changing the ticket, they also wanted to take extra money for "price difference". There was no difference in price online which they could not explain, they could only say that the system gives them the price. THIS IS A COMPANY WHICH DOES NOT CARE FOR THEIR CUSTOMERS.
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