Very bad experience.
This company did not simply place a pre-authorisation on my cards. They actually charged me a total of 22,000 MAD, split across two different bank cards, and then failed to return the money.
The car was returned on time and I was informed that it was in good condition, with no issue reported at return. I was then told that the money would be refunded within 7 to 30 working days.
That deadline passed, and I still received nothing.
Since then, I have sent several follow-up emails and have not received any proper solution, no clear explanation, no proof of refund, and no serious customer service. If a refund had really been processed, they should be able to provide a date, a transfer reference, or any evidence. They did not.
What makes this experience especially unacceptable is that the amount was actually debited, not just blocked temporarily as a normal pre-authorisation. In practice, they took the money and then left me chasing them for weeks.
In my experience, this company shows a complete lack of transparency, professionalism, and respect for customers once payment has been taken.
I would strongly advise others to be extremely careful before renting from them.
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AIRFLY CAR is founded by tourism professionals in Morocco and is one of the leading car rental agencies in the kingdom.
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AIRFLY CAR always mobilizes around its commitments to quality and service, materialized by the promise : DRIVE AWAY WITH A GREAT DEAL.
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