As a landlord i was sold on a company that had its own roster of guests and who managed everthing better as ut was more personable. What a mistake to belive the sales pitch. They have hidden charges everywhere with little or no transparency.We had an issue with a shower that required me to down glass panels making it a Health and safety matter they advised me that they would still send the renter in. I refused as i felt it was risky as someone could get hurt walking into a shower that had exposed floors and unsecure glass panels with Plumbers working. They did not care about the tenants safety but just the commission .
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