This company is all about make Emily (the owner) rich. It is how much money she can extract from you. I was stuck with this company for 2 years pre pandemic. When the pandemic struck all the bookings are cancelled with zero compensation. When I put the property back on the short let platforms Emily tried to extract a fee from one of the new agencies. I had NO CONTRACTURAL relationship whatsoever with Air Peace of Mind but Emily wanted a fee from City Relay. Guess what : I did not go anywhere near city Relay as a result. Emily kept using photos of my property on her website to try and attract more business. I informed her she had 24 hours to remove them. She finally took them down. I still check regularly though to make sure she is not using them. She put her commission up to 30% of the rent after the pandemic, Anyone who pays anything like this needs their head examined. She introduced special pricing software when APOM managed the property. The software recommended £600 a night over Xmas / New Year. They took a booking that I then had to decline. I told them the Xmas rate was £1k per night as it had always been. They went back to the guests and told them the rate was £1k not £600 and they happily paid it. I was telling them how to do their job.Cleaning of the property. Very hit and miss. I asked Emily to get the cleaners to water the plants in the window boxes. I was told the watering can was too heavy for them. I provided a jug but again they would not do it. All the plants subsequently died. Emily expected me to go to the property 2 or 3 x a week just to water the plants. round trip 1 hour each time. I gave up having any plants. With my new agency, Hello Guests, all the plants are watered every time the cleaners go. Emily is an ex lawyer and frankly it shows. It is all me me me with her. So in summary if you are looking to hugely over pay for a substandard agency then this is the place for you.
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