Driver dripping in urine! Absolutely awful - I will never use again and have a meeting booked with someone from Watch Dog to discuss.Booked for 7 days...When I arrived, I was greeted by an older gentleman on level 4 of the multi-storey car park at terminal 3, Heathrow airport. The gentleman in question was wearing filthy closed, with fresh urine dripping from his crotch on his jeans. With fear of missing my flight, and having already paid for parking, I had no choice other than to hand my keys over to him, and saw him get in my car and drive off. Furthermore, when I collected my car, I called ahead, when arriving at baggage collection to be grunted at by the person at the other end. My baggage was delayed and then I had to call the number provided when I arrived at the multi-storey car park to be told that my car was still 10 minutes away. 20 minutes later, my car finally arrived, absolutely filthy, outside, and with what only can be described as muddy clay, all over the foot well, pedals and the inside of the drivers door. This is not acceptable. Firstly to have a man who had freshly soiled himself, get in my car and drive it for however long it took to drive to your car park, having to wait with no communication after travelling for 18 hours, and then to receive my car back in the filthy state that I did, does not warrant the fee I paid for you to look after my car, nor does it mean that I should have to purchase disinfectant wipes, at the airport, to clean my car seat after a member of your team sat in my car. Furthermore, only when I was half way home, during a 4 hour trip, did I notice that my dash cam had been unplugged. The dash cam is provided for my family's safety, and to have it unplugged by yourselves is disgusting. Tampering with my property and equipment is, quite frankly, wrong. This also raises queries as to why it was tampered with, what were you trying to hide? It’s now going to cost me upwards of £97 to have my car cleaned professionally, plus having my seats treated, with no cost taken into consideration for our safety that was compromised driving back without a dash cam attached after it has been tampered with. I've also discovered that my windscreen washers have 'burned' out and around £12 in coins have been stolen. I have emailed both Kangaroo Parking and also Airport Parking Deals but surprise surprise, have had no response.
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