It was not made clear to me that there was no check-in desk in the car park for this company. That needs to be made clearer during the booking process. In addition, when I have used such services before, fees for the short-term car park have been included in the fee. Due to delays when arriving and discovering there was no desk I ended up paying £21 for the short-term car park, which added considerably to the cost of the booking. That said, the service was courteous.
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