Our experience was at Heathrow Terminal 4. Airport Parking Deals claim to work with TRUSTED PARTNERS. Unfortunately HEATHROW VALET PARKING aren't one of them judging by our experience. On Saturday 18th October 2025 we waited for our car for 40 minutes and when it arrived we noticed that the petrol tank flap was open. I pointed this out to the driver who whilst asking us about our holiday just shut it and then left. When we got in the car there was a strong smell of fish which was so bad that we had to drive home with the windows down. We also realised that the car had been driven at least 130 miles whilst 'parked up'. When we got home we had to throw away the old sleeping bag that we use for trips to the tip as this was the main source of the smell. In the boot was a container of antibacterial food probe wipes. We suspect that our car was used to transport food. I contacted HEATHROW VALET PARKING but got no response. Some days later I contacted Airport Parking Deals who claim to normally respond within 24 hours but may be very busy dealing with complaints as we haven't had a response from them yet. It would appear that their vetting process for TRUSTED PARTNERS needs some revision. Here is my advice when using any Meet & Greet.1. Take a photo of your mileage and also write it down on a piece of paper and leave it on the passenger seat.2. Don't leave anything with your address in the car - check your insurance certificate.3. Don't leave your house keys in the car.Good luck. Hopefully we won't get any speeding or parking tickets.
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