PRECISION AIR TANZANIA This is the worst experience I have ever had with a flight company. Instead of leaving at 7pm, the flight got delayed multiple times and then was scheduled for 3am the next day. NO ACCOMODATION OFFERED. We went to the airport and no one could find the flight. Apparently Precision air reschedule dit again to 6:30 am without telling most of the passengers. We all got different information. in the end the flight never showed up and we were told we would get to go on a Kenya Airways flight at 10:10 for free. They "booked us" all in the flight and then Kenya Airways said it was too late and we needed to buy our own tickets if we wanted to board. As Kenya Airways and Precision Airways use the same system, they told us we should make a claim and get a refund after paying nearly one thousand dollars.Long story short, we have still not been refunded for the original cancelled flight. On top of this, they have not accepted our claim for a refund for the flight we needed to buy with their sister airway and said that they will not refund it at all. We have contacted them multiple times and they are holding on to the money from the original cancelled flight as well. They just keep sending us apology PDFs saying "sorry that we can't help you" it's the craziest thing I have ever experienced. They did not pay accommodation, refreshments, another flight OR EVEN REFUND THE ORIGINAL. This is wild. It has been 3 months already and they have stopped answering emails completely.Their response in the apology letter said that we should have had an insurance..... below is a verbatim quote for their apology letter:"It is our utmost regret that we are unable to meet the compensation stated in your email because of the conditions of carriage we have in place and the limited liabilities that airlines have. I am afraid this may be less than what you hoped for. I would kindly ask you to look for the option of using their travel insurance; they may be able to claim through them." - Isabella Mwalwiba - Customer Experience CoordinatorLauren & Martin 23/24 June 2025 PW 2733 Zanzibar-Nairobi
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