I travelled with my husband and 2 children for our dream holiday, we checked in 4 suitcases and none of them arrived at Zanzibar airport. I was promised the luggage will arrive on Monday (the next day)however I spent all day ringing and all I got told is to call back in 30 minutes. This caused a huge inconvenience to my family without any personal belongings and the airline unable to provide accurate information.I was promised the luggage will arrive on Monday however I spent all day Monday with the help of staff at the hotel. The luggage didn’t arrive until 10pm Monday night despite 2 earlier flights during the day. This has caused huge inconvenience to me and my family. I didn’t trust Zanzibar airport lost/found luggage staff to arrange a delivery therefore I had to make my own arrangements immediately and hired a private taxi, travelled to Zanzibar airport early hours Tuesday and collected my luggage myself. The luggage was with me 41 hours later than what it should have been which has caused a huge inconvenience to my family without any personal belongings and the airline unable to provide accurate information.
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