Avoid flying Air Tanzania at all costs! The most unprofessional, inefficient, unhelpful airline! I flew with a friend to India 2 weeks ago on Air Tanzania. They lost our luggage and it took them 5 days to locate it. We still had to drive to the airport to collect the luggage as it was not delivered to us. I was dealing with a man by the name of Hiklas who told me after after 5 days that he thinks they located the luggage and that it would take a few days to reach us if they were going to deliver otherwise we need to collect from the airport. I explained the urgency and his response was, "well you have waited 5 days for your luggage you can wait a few more days". They were unhelpful, unfriendly and rude during this entire process. We needed to arrange to fetch our own luggage from the airport which cost more time and money. We arrived back in South Africa yesterday and Air Tanzania lost our luggage again. They still have not located it and cannot give any indication as to where it is or when it will arrive.In addition, when I insisted that we receive compensation I was told we need to prove what we spent due to the loss but I explained that we purchased most of what we needed at Indian markets so we don't have all the proof and we were told that we would have a problem with compensation. This service is unacceptable and I will post on every single social media platform about our awful experience so that people can avoid using this airline at all costs.
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