airtanzania.com

1.4
1.4 Based on 62 reviews

...

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Beverly S.
10 hours delay

I had my flight booked for 12:45, with good connections with my previous flight. I was visiting friends at Mwanza for just 2 days, but the flight was "rescheduled" to 7:40 pm. So suddenly my whole planned day was gone. At the airport, I asked if there was a comfortabele lounge to wait for over 10 hours, but they could not provide. So I needed to book a nearby hotel and got back in time around 6pm. They did save my luggage in the meanwhile, which was nice. Online the flight was scheduled ON TIME when I left the hotel. But when I arrived, the plane was again delayed with another 3 hours. They offered no service to spend 10 hours extra on the airport; not even a drink. I had read the airport has 3 lounges, but they said I could not use them. So my 2-days trip to Mwanza now becomes 1 day at best. Such a waste of time and money. I have written an ask for compensation. Hopefully they will respond positive to that.

1
Date of experience: Oct 28, 2024

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