airtanzania.com

1.4
1.4 Based on 62 reviews

...

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Extremely Disappointing Experience with Air Tanzania

I had an incredibly frustrating experience with Air Tanzania. My flight was originally scheduled for 20:20, but I received an email notifying me that it was delayed to 20:50. Shortly after, I received a second email pushing the departure time to 01:20 the next day. I ended up waiting at the airport for over 7 hours with absolutely no hotel room or proper accommodations provided.The airline staff were extremely rude, showing no empathy or concern for the passengers who were stuck waiting. We were placed in a lounge with very limited seating, forcing many passengers to stand for hours.Overall, the lack of communication, poor customer service, and complete disregard for passenger comfort made this an awful experience. I would strongly recommend avoiding Air Tanzania.

1
Date of experience: Oct 27, 2024

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