A complete train wreck of an airline. Very unprofessional, they know how to take your money quickly enough but can't return an email or a phone call. Plane had to be changed out so it was late. Check in staff were rude and it looked like the manager or supervisor arrived late. Plane was an old Dash 8 prop which is okay for a one hour flight from JR0 to ZNZ. The landing was more than a little on the hard side judging from the passengers reaction. If it's your absolute last option I would use them again but do everything in your power to avoid if you can.
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