In November 2019 I booked two return flights with Air Tanzania. On receiving the e tickets, I noticed that my surname had been duplicated, thus rendering the ticket invalid.I immediately contacted the airline, via their on line contact page and a further email as back up. To date, I have received no response from the airline. I know that my emails have been received because the Air Tanzania sales office in Mumbai were copied in and have acknowledged receipt.I have made an official complaint, even copying in the Tanzanian Ministry of Transport who have overall responsibility for the airline. Once again, no response. I have thus been forced to cancel the tickets, which apparently are not refundable. This matter is now in the hands of my bankI would urge potential travellers not to use Air Tanzania.Their indifference to customer service is well documented. I just hadn't realised how bad things are
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