I checked my bag in with this airline and this tore up my suitcase. Once I received my suitcase from baggage claim I instantly go to their office to file a claim nobody was there. The door was closed and locked with a paper on the door with a contact number and email. I send a email and text message via WhatsApp. I never hear anything back so I followed up some days later. They finally texted me back and ask me did I file a report with lost and found the day arrival. How would somebody know their protocol to file a claim with lost and found the day of. And they tell me yea we know you don’t know our protocol but we can’t do anything if you didn’t file a report with lost and found the day of. Like what kind of mess is that on top of you all not even texting the same day back which if you all responded the day of I could have done that while I was still there during my lay over. They fact that you all never responded till I texted them again saying how unprofessional they were for never writing me back. I would never suggest this unprofessional flight company. They tear your stuff and take no accountability! Would not recommend!
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