airtanzania.com

1.4
1.4 Based on 62 reviews

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Lotty Barnes
Arbitrarily placed on later flights, awful customer service

We had two regional flights with air tanzania from Kilimanjaro to Dar es Salaam and back. This was in April 2023. Two days before departure they inform us that we are on a later flight. We call and ask why. They say issues with the plane. So we wonder how they would know one day before. For our return we are informed 3 hours before the flight that we are again on a later flight. These are all late night flights when we plan to fly in the afternoon. We ask, the reason. They say operational issues. If we don't ask we are not told any information, no excuses, no apologies. On both flights, they provide you with no information at all. What we noticed is that, if they cannot fill the earlier flight, they just decide to put everyone on the later flight without explanation. Instead of a 1hr30min flight it took us over 5 hrs to get home late at night, we eventually arrive at 1 am. If you can DO NOT FLY with Air tanzania. You will ruin your trip !

1
Date of experience: Mar 23, 2023

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