Their refund process is ridiculous, it's 30+ days now, and I've not been refunded (their policy says 21 days, which is already very long) I'm constantly calling them, they always say "we are working on it"/"we're talking to the bosses about it" ... I'm very disappointed I've done everything they told me to do but they have done nothing. Just as any Tanzanian Government owned company/institution it is full of bureaucratic procedures (Needless/time consuming). 🚮
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